IT Support in Edinburgh

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.

The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.

Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.

We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.

After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!

Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:

-You will be provided with a new ticket number.

-You can check the status of your open issue through our online customer help desk portal.

-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.

YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:

– Creating new user accounts

– Creating new email addresses

– Permission and privilege changes

– Firewall rules and configuration changes

– User account password resets

We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.

For non-business critical issues – We will endeavour to have an engineer onsite within the same.

Our managed IT services are designed to support your business growth with comprehensive solutions, including IT support, network security, and app development. Explore our full range of IT services to see how Fibre IT can enhance your business.

Yes, we provide IT support tailored for small businesses in Edinburgh . Our cost-effective solutions are scalable, secure, and easy to manage. From setting up secure networks to ongoing tech support, we help your IT systems support business growth while minimizing tech-related risks.