IT SUPPORT FOR SMALL AND MEDIUM SIZED BUSINESSES
We are a customer-focused, leading managed IT support company in London, providing remote and onsite IT support, cloud services, professional services, and cybersecurity solutions designed to empower your business with efficient, secure, and reliable technology.
Why switch to us for IT Support?
- DEDICATED IT TEAM - Our team is highly skilled and expert in IT. Working with us will give you peace of mind while we handle all IT-related issues in your business.
- TRANSPARENT PRICING - We won't surprise you with hidden fees. Whether you are a client with monthly billing or need us to do a one-time project, our proposal will always include what you will pay at the end of the day.
- QUICK RESPONSE - Calls and emails are answered right away. In addition, you will get instant remote support or a same-day site visit if we cannot resolve your issue remotely.
- PROACTIVE SOLUTIONS - Our team takes a proactive approach to IT management, addressing potential issues before they impact your operations. This ensures maximum uptime and uninterrupted workflow.
- TAILORED SERVICES - We recognize that every business is unique. Our Managed IT Support services are customized to align with your specific requirements, providing a personalized and effective solution.
- 24/7 SUPPORT - Technology doesn't sleep, and neither do we. Our round-the-clock support ensures you have assistance whenever needed, minimizing downtime and keeping your business running smoothly.
- CYBERSECURITY EXPERTISE - As a trusted MSP IT provider, we prioritize your digital security. Our comprehensive cybersecurity measures safeguard your data and infrastructure from evolving threats.
22 Critical Questions to Ask Your IT Company Before Signing a Contract
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Our IT services
Leveraging our extensive IT, communications, and cybersecurity expertise, we fulfil all your technology needs. Whether you opt to fully outsource or enhance your in-house resources, we deliver a seamless, managed solution encompassing initial consultation, supply, implementation, and continuous support.
IT Support
We provide Fully Managed IT Support, remote IT support, on-site IT support, 24/7 Network Monitoring, and complete infrastructure Management for businesses in London.
Cyber Security
With our advanced cyber security services, we proactively protect your organisation from the inside out. Your business will always be safe with our solutions.
Cloud Solutions
We implement and support bespoke Cloud IT Solutions to boost business productivity with tailored solutions such as Microsoft 365 apps and services.
Remote IT Solutions
Our remote IT solutions offer businesses complete freedom to operate anywhere, whether your company works in hybrid or has a sub-branch anywhere worldwide.
Mobile Device Management
Our Mobile Device Management (MDM) solution will secure your laptops, smartphones and tablets while giving your employees the necessary access!
Data Backup & Continuity
We will prepare your business for the most unexpected disasters that can cost your revenue and data. We always expect the unexpected and protect your business 24/7!
Who we serve
We offer exceptional IT Support and act as a strategic IT partner for numerous businesses of all sizes, ensuring their success. We support a diverse array of sectors and environments, catering to organizations ranging from local to national levels, including both Windows and Mac platforms.
Tailor-made IT solutions to support your business growth
When choosing a managed IT solutions provider, ensuring that the selected IT support company understands your network needs and can offer optimal IT solutions is crucial. Fibre IT Solutions is a leading technology company boasting over a decade of field experience. This extensive background enables us to deliver reliable, secure, and user-friendly IT solutions for our clients.
As a bespoke managed IT services company, we prioritize informing clients about the latest technology and trends. Our proactive approach to IT and technology solutions is designed to help your company scale profitably while minimizing downtime. Moreover, our cost-effective IT solutions, tailored to your specific needs, play a pivotal role in maintaining your network's security and optimal performance.
Choose Fibre IT Solutions for a seamless integration of cutting-edge technology into your business operations, ensuring both efficiency and the long-term success of your IT infrastructure. Our commitment to staying ahead in the tech landscape guarantees that your business will benefit from the most advanced and reliable IT solutions. Contact us today to elevate your IT experience and propel your company toward sustained growth and success.
Switching to us is as simple as 1-2-3!
Just give us a call at 020 3637 9850 or fill out one of our online contact forms to reach out.
Talk to one of our friendly team members to discuss your IT support needs, and we'll provide you with a no-obligation quote.
After signing up for our outstanding service, we'll take complete ownership of your IT systems and provide support to your entire workforce.
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OUR EXPERTISE IN NUMBERS
How we performed in 2023
Frequently asked questions
If you are still looking for your answer here, one of our friendly team members can help on 020 3637 9850!
In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.
Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.
It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.
We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.
After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!
Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
-You will be provided with a new ticket number.
-You can check the status of your open issue through our online customer help desk portal.
-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
– Creating new user accounts
– Creating new email addresses
– Permission and privilege changes
– Firewall rules and configuration changes
– User account password resets
We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.
For non-business critical issues – We will endeavour to have an engineer onsite within the same.
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Contact us to discuss your needs further by calling 020 3637 9850 to speak to an Fibre IT specialist.