APPLE MAC SUPPORT
With decades of expertise in Mac support, we are a London-based business that provides local services that enable you to optimize your Mac infrastructure and embrace technology seamlessly.
Bespoke IT support for Mac users
At Fibre IT Solution, our 24/7 helpdesk is designed to provide responsive support to Mac users. Our IT engineers, with their extensive support experience in Apple environments, are not just capable but comfortable in answering 'how-to' questions or performing break/fix requirements. This expertise ensures that our Mac users can always rely on us for their IT needs.
Our proactive approach, which includes regular system performance reviews and scheduling of security updates outside of working hours, is designed to prevent IT disruptions. By adopting this approach, we ensure that our Mac support customers feel secure and well-prepared for any potential issues.
Mixed environment IT support
Fibre IT Solutions’ engineers are highly experienced in building IT setups that work across multiple platforms. Most of our customers use a mix of Apple and other hardware and software.
We deliver a consistent experience and support level for businesses with mixed IT environments for all users. This means no ‘special cases’ where functionality is limited or access is restricted for those using specific setups. This ensures organisations can take full advantage of a mixed IT setup’s benefits.
Our bespoke Mac Support packages are purposefully designed to meet your unique needs. We'll explain any complex technical issues affecting your business simply and in plain English, enabling you to fully understand the problem and make informed decisions. Our engineers are undoubtedly the best in the area. They will fix all your issues reactively and proactively to give you the best service possible.
What's covered in our Mac support?
om offering general advice and troubleshooting to diagnosing and resolving complex issues, we provide fully managed IT support services with straightforward Service Level Agreements (SLAs). Our comprehensive support includes taking full responsibility for your Mac technology needs.
- Industry-leading helpdesk app to log new issues and track existing requests
- Instant telephone and remote support for your staff from 8:00 am to 7:00 pm, no matter where they work
- Dedicated account management and quarterly strategic planning
- 24/7 remote monitoring of all your IT systems around the clock for a seamless service without interruptions
- Proactive out-of-hours maintenance, updates and patching of all your office-based and remote devices
- Installations on Mac – Microsoft Office 365, Adobe Creative Cloud and many more business standard Mac applications
- Third-party supplier management for any technology not provided by us.
- Asset tracking and management of your computers and IT infrastructure
- Basic firewall and cyber security management of all your devices for keeping your business secure
- Optional scheduled onsite visits for the management of any IT projects
- 24/7 emergency support is available for peace of mind during critical times (charges may apply).
- Access Enterprise Class EDR, Intrusion Protection System and more
What you'll get
Tailored Services
We recognize that every business is unique. Our Managed IT Support services are customized to align with your specific requirements, providing a personalized and effective solution.
Transparent Pricing
We won't surprise you with hidden fees. Whether you are a client with monthly billing or need us to do a one-time project, our proposal will always include what you will pay at the end of the day.
Proactive Support
Our team takes a proactive approach to IT management, addressing potential issues before they impact your operations. This ensures maximum uptime and uninterrupted workflow.
Discount on Additional Services
You’ll get a discount on additional services as a valued managed IT support client. Some of our optional services include cyber security, cloud, telephony and professional services.
eBook: 10 Signs It's Time to Switch IT Services Provider
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Switching to us is easy!
Assessment
Call us on 020 3637 9850 or complete one of our online contact forms to start your business review process.
Planning
We produce a detailed migration plan based on your requirements and our review.
Agreement
We present our plans with options and refine them with your help.
Deployment
We install any necessary equipment and begin providing you with IT support.
Hassle-free switch from your old IT support company.
We aim to make the process as simple as possible for organisations looking to move to our bespoke IT services.
Whether coming from an in-house solution or another provider, we’ll take responsibility for switching your IT services directly from your previous IT provider, leaving you to focus on your daily business activities.
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Frequently asked questions
If you are still looking for your answer here, one of our friendly team members can help on 020 3637 9850!
In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.
Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.
It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.
We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.
After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!
Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
-You will be provided with a new ticket number.
-You can check the status of your open issue through our online customer help desk portal.
-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
– Creating new user accounts
– Creating new email addresses
– Permission and privilege changes
– Firewall rules and configuration changes
– User account password resets
We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.
For non-business critical issues – We will endeavour to have an engineer onsite within the same.
Get a FREE consultation
Contact us to discuss your needs further by calling 020 3637 9850 to speak to an Fibre IT specialist.
