IT SUPPORT
From providing you with outstanding IT support to ongoing IT strategy consultancy, we will become the one point of contact for all your IT requirements.
IT solutions tailored to your business
Fibre IT Solutions provides expert IT services to businesses in London. This includes fully managed IT support, instant remote IT support, onsite technician support, IT consultancy, 24/7 network monitoring, and complete IT device and infrastructure management.
IT Support for SMEs and in-house teams
Managed IT Support
A managed IT support plan is crucial for any business's success. We will take full control of your IT systems and become your Virtual IT Department—all for an affordable fixed monthly fee so you can focus on your business goals.
Onsite IT Support
This bundle includes unlimited on-site engineering assistance in addition to our unlimited remote support option. Paired with our expert guidance, it presents an ideal solution to having your own IT team, minus the expenses and HR responsibilities.
Remote IT Support
Outsourcing some or all of your IT support functions to us can be a logical choice when you want to minimize in-house costs and staffing issues. Our tailored outsourced services can help your business with 24/7 monitoring, remote/onsite support, and coverage during out-of-business hours.
IT Consultancy
We offer IT strategy guidance and expert advisory services to businesses aiming to optimize the value derived from their continuous IT investments.
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Why switch to us for IT support?
Tailored Services
We recognize that every business is unique. Our Managed IT Support services are customized to align with your specific requirements, providing a personalized and effective solution.
Transparent Pricing
We won't surprise you with hidden fees. Whether you are a client with monthly billing or need us to do a one-time project, our proposal will always include what you will pay at the end of the day.
Proactive Support
Our team takes a proactive approach to IT management, addressing potential issues before they impact your operations. This ensures maximum uptime and uninterrupted workflow.
Cyber Security Expertise
As a trusted MSP IT provider, we prioritize your digital security. Our comprehensive cybersecurity measures safeguard your data and infrastructure from evolving threats.
Switching to us is easy!
Assessment
Call us on 020 3637 9850 or complete one of our online contact forms to start your business review process.
Planning
We produce a detailed migration plan based on your requirements and our review.
Agreement
We present our plans with options and refine them with your help.
Deployment
We install any necessary equipment and begin providing you with IT support.
Hassle-free switch from your old IT support company.
We aim to make the process as simple as possible for organisations looking to move to our bespoke IT services.
Whether coming from an in-house solution or another provider, we’ll take responsibility for switching your IT services directly from your previous IT provider, leaving you to focus on your daily business activities.
We also support clients with Apple/Mac
Trust in our comprehensive Mac support services, specifically tailored to meet your business's unique needs. Our highly trained professionals offer unparalleled telephone and remote assistance, expert project management, and top-notch consultancy services. Discover how our complete portfolio of Mac support services can streamline and optimize your business operations with confidence.
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Frequently asked questions
If you are still looking for your answer here, one of our friendly team members can help on 020 3637 9850!
In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.
Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.
It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.
We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.
After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!
Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
-You will be provided with a new ticket number.
-You can check the status of your open issue through our online customer help desk portal.
-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
– Creating new user accounts
– Creating new email addresses
– Permission and privilege changes
– Firewall rules and configuration changes
– User account password resets
We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.
For non-business critical issues – We will endeavour to have an engineer onsite within the same.
Get a FREE consultation
Contact us to discuss your needs further by calling 020 3637 9850 to speak to an Fibre IT specialist.
