IT SOLUTIONS
We deliver top-tier, cost-efficient IT solutions that you and your business can rely on.
IT solutions tailored to your business
We are committed to digital transformation, collaborating with top-tier providers to implement their acclaimed products and solutions and facilitating this exciting journey for our clients.
Whether it's business productivity tools or comprehensive security, compliance, and business continuity solutions, we engage closely with vendors to deliver standardized, best-in-class IT solutions. Our services include installation, expert advice, and a commitment to ongoing support, ensuring you're always getting the most out of your technology or software.
IT Solutons for SMEs
Remote IT Solutions
Our remote IT solutions offer businesses complete freedom to operate anywhere, whether your company works in hybrid or has a sub-branch anywhere worldwide.
Mobile Device Management
Our Mobile Device Management (MDM) solution will secure your laptops, smartphones and tablets while giving your employees the necessary access!
Business Continuity
We will prepare your business for the most unexpected disasters that can cost your revenue and data. We always expect the unexpected and protect your business 24/7!
Microsoft 365 Business
A superior cloud platform to help you do more. Tap into the extensive range of cloud-based applications and services designed with business productivity at its core. Transform the way your business operates.
eBook: 10 Signs It's Time to Switch IT Services Provider
- What to expect from a good IT service provider?
- What are the key signs of a poor IT service provider?
- What are the impacts of poor IT service on businesses?
Why switch to us for IT support?
Tailored Services
We recognize that every business is unique. Our Managed IT Support services are customized to align with your specific requirements, providing a personalized and effective solution.
Transparent Pricing
We won't surprise you with hidden fees. Whether you are a client with monthly billing or need us to do a one-time project, our proposal will always include what you will pay at the end of the day.
Partnership with top-tier vendors
Our robust partnerships with market-leading providers enable us to craft tailored solutions that perfectly align with your business needs. This close collaboration ensures we can leverage cutting-edge technologies and expertise to deliver solutions that optimize your operations and drive business success.
Expert Support
All our technicians are adaptable and undergo comprehensive and ongoing training programs to enhance their skills and knowledge. This training ensures they are well-equipped to successfully deliver, implement, and provide robust support for our solutions.
Switching to us is easy!
Assessment
Call us on 020 3637 9850 or complete one of our online contact forms to start your business review process.
Planning
We produce a detailed migration plan based on your requirements and our review.
Agreement
We present our plans with options and refine them with your help.
Deployment
We install any necessary equipment and begin providing you with IT support.
Hassle-free switch from your old IT support company.
We aim to make the process as simple as possible for organisations looking to move to our bespoke IT services.
Whether coming from an in-house solution or another provider, we’ll take responsibility for switching your IT services directly from your previous IT provider, leaving you to focus on your daily business activities.
We also support clients with Apple/Mac
Trust in our comprehensive Mac support services, specifically tailored to meet your business's unique needs. Our highly trained professionals offer unparalleled telephone and remote assistance, expert project management, and top-notch consultancy services. Discover how our complete portfolio of Mac support services can streamline and optimize your business operations with confidence.
OUR EXPERTISE IN NUMBERS
How we performed in 2023
Explore our other services
We only partnered with the best of industry's leading brands.
Frequently asked questions
If you are still looking for your answer here, one of our friendly team members can help on 020 3637 9850!
In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.
Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.
It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.
We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.
After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!
Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
-You will be provided with a new ticket number.
-You can check the status of your open issue through our online customer help desk portal.
-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
– Creating new user accounts
– Creating new email addresses
– Permission and privilege changes
– Firewall rules and configuration changes
– User account password resets
We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.
For non-business critical issues – We will endeavour to have an engineer onsite within the same.
Get a FREE consultation
Contact us to discuss your needs further by calling 020 3637 9850 to speak to an Fibre IT specialist.
