ONSITE IT SUPPORT
Our on-site IT support service offers unlimited remote support from our dedicated service team, as well as business-hours on-site engineering time and 24/7 network monitoring.
Unlimited onsite IT support service for businesses
By providing inclusive onsite engineering time, we deliver SMEs a comprehensive IT support solution that helps them manage their budgeting more efficiently.
Onsite IT support services refer to the IT support that is provided directly at your location. At Fibre IT Solutions, we offer inclusive onsite engineering time that provide numerous benefits to our clients. Our unlimited onsite IT support options help our clients stay on top of their IT budgeting, which helps them manage their expenses more effectively.
All-inclusive bespoke IT support
This package includes on-site engineering time, in addition to 24/7 remote monitoring and unlimited remote support from our in-house Service Desk. Paired with our expertise and guidance, it offers the ideal alternative to maintaining your IT team, minus the expenses and HR responsibilities.
Our onsite managed IT support package add-on provides exceptional value for money and complete transparency, with no hidden costs. This ensures effortless budgeting for your monthly IT support expenses. You won't have to pre-pay for block hours or worry about the expiration of onsite engineering time – resources are accessible precisely when required. Alternatively, you can explore our managed IT services.
What's included in our onsite IT support services package?
- Unlimited onsite IT support
- Unlimited remote support
- Proactive maintenance & updates
- 24/7 remote monitoring & alerts
- Third-party vendor management
- Guaranteed resonse and resolution times
- High rate of first-call resolution
- Dedicated account manager
- Discount on other services
- Transparent pricing
Benefits of onsite support
Account Management
We don't just offer IT support – we develop strategic partnerships. Your account manager goes above and beyond to maximize your IT benefits. We keep you and your systems ahead of the curve through quarterly reviews and tailored roadmaps. Our service delivery management continually enhances user experiences and drives operational efficiency.
No Hidden Costs
With our onsite IT support, you'll enjoy the simplicity of a single monthly fee – no surprises, just predictability. Regardless of how much support you need, the cost remains fixed, easing cash flow and budgeting worries. Say goodbye to prepaying for block time or managing the expenses of an in-house IT team – our solution is tailored to streamline your operations.
Reduced Downtime
Our commitment is to resolve your issues as quickly as possible. Expect your call to be answered within 15 seconds or less by a skilled in-house technician rather than an automated system. We prioritize minimizing disruptions to your business because we understand it is critical for your business operations.
Unlimited Onsite Support
When it comes to critical technical issues, nothing beats a hands-on approach. That's why our on-site IT support ensures swift solutions without hidden costs. We won't leave you hanging when you need us most—no ransom, just reliable assistance to keep your business running smoothly.
Access to Experts
Say goodbye to the headaches of IT recruitment as we provide you access to a pool of trained professionals ready to tackle a wide range of IT fields. With our service, you can rest assured that your IT needs will be met by experienced individuals who possess the skills and expertise necessary to handle any challenge that comes their way
Cutting-edge Systems & Tools
What sets us apart is our unwavering commitment to leveraging a suite of cutting-edge tools, including top-tier IT Service Management (ITSM) and Remote Monitoring and Management (RMM) solutions. These tools aren't just about functionality; they're carefully chosen to ensure that every interaction with our services is an exceptional customer experience, setting us apart as a provider dedicated to excellence.
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A holistic approach to our excellence
Switching to us is easy!
Assessment
Call us on 020 3637 9850 or complete one of our online contact forms to start your business review process.
Planning
We produce a detailed migration plan based on your requirements and our review.
Agreement
We present our plans with options and refine them with your help.
Deployment
We install any necessary equipment and begin providing you with IT support.
Smooth transition from your old IT company
We aim to streamline the transition for organizations interested in migrating to our tailor-made IT services. Whether transitioning from an in-house system or another provider, we’ll shift your IT services from your previous provider, allowing you to concentrate on your core business operations.
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Frequently asked questions
If you are still looking for your answer here, one of our friendly team members can help on 020 3637 9850!
In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.
The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software issues.
Our regular operating hours are Monday to Friday, 8:00 am to 7:00 pm. However, you can upgrade your service up to 24-hour and 7-day support.
It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, we will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.
Our managed IT support service is based on a standard 12-month contract. The first month of your arrangement is subject to one week’s notice, which is then extended to 3 months’ notice. Even though more extended support contracts are provided at a discounted rate, short-term support contracts are also available. Our solutions and tailor-made packages are always flexible for your business.
We are an exceptional IT firm with extraordinary employees. We know that mastering the “basics” is required for client satisfaction. We do not need a better mousetrap; we need the one we have to work on all the time, every time. We have superior working relationships with our clients while acting as their trusted advisors on all technology-related things. We have a “recipe” for the standardization of a client computer network that guarantees a problem-free network when followed.
After speaking with one of our technical support advisors, you will instantly receive remote support. Most of the calls can be fixed remotely straight-away!
Not all technical support issues can be fixed immediately; sometimes, we need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
-You will be provided with a new ticket number.
-You can check the status of your open issue through our online customer help desk portal.
-A 3rd line technical support team member will update the ticket details and contact you to report our progress periodically.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
– Creating new user accounts
– Creating new email addresses
– Permission and privilege changes
– Firewall rules and configuration changes
– User account password resets
We provide a reactive onsite field technician support service when a technical support issue cannot be resolved remotely at your office address.
For Business-critical issues – We will endeavour to have an engineer onsite within the hour.
For non-business critical issues – We will endeavour to have an engineer onsite within the same.
Get a FREE consultation
Contact us to discuss your needs further by calling 020 3637 9850 to speak to an Fibre IT specialist.
